Refund Policy
Last updated: September 17, 2026
1. What this policy covers
This policy applies to every course and live cohort sold by Oridian Consulting LLC ("we", "us") on oridianconsulting.com. Each enrollment is one seat for one learner. Prices are in US dollars and are one-time charges; we do not sell subscriptions.
2. Self-paced courses: 14-day money-back guarantee
- Full refund if you request it within 14 days of purchase and you have completed less than 25% of the course content (as recorded in the learning portal).
- After 14 days, or once 25% or more of the course has been completed, the purchase is non-refundable.
- If you have not received your portal access within 24 hours of purchase and we cannot resolve it within 3 business days of you telling us, you are entitled to a full refund regardless of the above.
3. Live online cohorts
- Full refund if you cancel 7 or more days before the first session of your cohort.
- 50% refund if you cancel less than 7 days before the first session.
- No refund once the first session has taken place, except that you may transfer your seat to a later cohort of the same course once, free of charge, if you ask before the second session.
- If we cancel or reschedule a cohort and the new dates don't work for you, you receive a full refund.
4. Courses with live workshops
The Change Management Practitioner course is a self-paced course with two live workshops. The self-paced rules in Section 2 apply to the whole purchase; workshop dates can be moved to a later workshop free of charge.
5. How to request a refund or transfer
Email info@oridianconsulting.com from the email address you enrolled with, or call 949-294-4328, and include the course name and your order confirmation number. We confirm every request in writing within 2 business days. You do not need to give a reason.
6. How refunds are paid
- Refunds go back to the original payment method. Card refunds typically appear within 5–10 business days; PayPal refunds within 3–5 business days.
- If you paid with an installment plan (for example Klarna, Afterpay or PayPal Pay Later), we refund the provider and the provider adjusts or cancels your remaining installments under its own terms. Installment plan fees, if any, are set by the provider.
- We never ask for card numbers by email or phone to process a refund.
7. Group enrollments
Group enrollments (three or more seats on one invoice) follow the same rules per seat. Unused seats in a group can be reassigned to another learner from the same organization at any time before the first session or before the seat's portal access is activated.
8. Chargebacks
If you have a problem with a purchase, please contact us first — we resolve refund requests quickly and without argument when they fall inside this policy. A chargeback filed for a purchase that was delivered as described and falls outside this policy may be disputed with the documentation from our learning portal.
9. Contact
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